FranklinCovey - LiveClicks

NPS Questions Accumulative scores for all feedback received.

 

# evals # Ave
NPS
Q1 = Did this webinar meet your expectations? 0 0.0 0
Q2 = How likely is it that you would recommend this experience to a friend or colleague? 0 0.0 0
Q3 = How likely is it that you would recommend to a friend or colleague? 0 0.0 0


 

By default the dashboard will show you the previous three months of survey results grouped by recorded webinar sessions.

At FranklinCovey we are passionate about customer loyalty as we are sure you are as well. NPS (Net Promoter Score) is the way we have found to best quantify the feedback we receive on your behalf at the end of each webinar you teach. As you know we ask three simple questions and have participants provide results on an 11 point scale. We use these responses to calculate your NPS score. The NPS score is calculated in the following way. First we break out the responses into three groups:

  • Promoters: People who responded with a 9 or 10
  • Passive: Those that responded with a 7 or 8
  • Detractors: Those that responded with a 0 to 6
Next, we calculate what percentage of the respondents fell into each of those three catagories. Finally we subtract the percentage of Detractors from the percentage of Promoters and we are left with the NPS score. To understand more about feedback and NPS please Click Here.

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